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Looking for Advice in Police Call Handler jobs

Posted: Mon May 10, 2021 5:36pm
1 reply13 views2 members subscribed
Stevie11

Stevie11

Posts: 1

Location: Durham

Joined: 10 May 2021

Hi, very new to this. Is there anyone out there that is in or has been in the same boat as me? I have previous experience with administration and handling calls in property management and have always wanted to be a 999 call handler. I have been invited to the assessment centre and I am so worried I will stuff it up and ruin my chances. I am trying everything to research and prepare for the assessment. Does anyone have any advice for me? Thank you 

SuzyQ

Posted: Tue May 11, 2021 3:09pm

SuzyQ

Posts: 2

Location: Crosby

Joined: 29 Apr 2021

Posted: Tue May 11, 2021 3:09pm

Hi Stevie11 

Good choice of career move I am an ex Police Officer and have been involved in call handling many times The key factor is Accuracy Brevity and Speed You need to be able to keep a level head and be able to elicit as much information as you can while maintaining a calm reassuring manner You have to make sure in an emergency that you have gained as much information as you can as this is what you have to relay to officers attending the incident as their safety and that of members of the public is determined by how you respond and how much information you can get from the caller You will undergo thorough training though and although nerve wracking at first it will soon become second nature Hope this helps and good luck 

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